A great post by Shel Israel of an interview he has just done with Michael Dell of Dell computers.

Dell suffered a blogosphere 'firestorm' over poor service a couple of years ago. That combined with other issues led to a drop in revenue and market share and reduction in share price. Dell reviewed the situation and entered the social media scene with a blog and user forums. It llater also started a financial analysis blog - one of the few large Fortune 500's to do so.

It is interesting to see what value a CEO sees in blogging and social media.