So what was my second bad experience.
3 years ago I bought a BMW. Not top of the range but a mid-model costing £35k. I say that to only put it into perspective. Love the car and until now loved the service - expensive but very good.
My car had a few parts that needing ordering and fitting from the last service. They had tried to interest me in a test drive of the new model while my car was being serviced but I was too busy. I had a quote for the parts and rang now - a month later - to book it in.
I was told they couldn't deal with my request as the 'system' was down but they would ring me back. I gave them them the job number and quote reference so they could look it up.
Thoughts:
What happened? No call later that day as promised, nor any of the next day. So I rang them to explain the situation. No appology, just a statement about the problems they had been having (now not computer but just workload) and a promise to get someone to call me 'when someone is free'. That was at noon. It is now 7.30pm and no call from anyone.
Does make you wonder. I want to spend something like £300 for parts and fitting. I am also potentially in a market for a car. Guess what I am thinking of doing? Yep - I will look at the local Mecedes garage.
Let's see what happens tomorrow.
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